Thank you for your interest in this item - every sale supports the Dougie Mac Hospice.
What does the Dougie Mac do?
Dougie Mac provides all hospice services free of charge to over 3,500 children, young adults and adults with life-limiting illnesses each year in Stoke-on-Trent and North Staffordshire, also offering support and care to their families and carers. We help adults living with cancer and none-cancer life limiting illnesses such as advanced heart failure, Dementia, motor neurone disease and incurable lung diseases. We provide specialist care and support services for children with life-shortening conditions, due to illness or injury, from birth until they no longer need us.
FAQs
If you require any further information about how the Dougie Mac eBay store operates, please refer to our frequently asked questions below. If you cant find the answer to your question, you are welcome to message our friendlyDougie Mac eCommerce Teamwho will respond to your message as soon as possible (usually within 1 working day).
Can you combine postage on my orders?
UK Orders
Depending on the size and weight of the items you want to order, and the packaging we currently have available, we can usually combine postage. Please contact our team before paying for your order and we can let you know if its possible, and provide postage quotes.
International Orders
We send all international orders via eBays Global Shipping Programme; this means eBay are solely responsible for setting international shipping charges, and we cannot alter them. We can only combine items in the same parcel if they were purchased in the same transaction, i.e., all items were in your cart/basket at the time you placed the order. We cannot combine items which were ordered via different transactions in the same parcel as this can cause customs complications.
I live in a non-mainland UK location. Can you post to me?
We use Royal Mail and ParcelForce for most orders. This means deliveries to Isle Of Man, Scottish Highlands, Scottish Islands, and Northern Island deliveries are the same price as UK Mainland for most parcels. For the Channel Islands, items up to 60x46x46 cm sent by Royal Mail are also classed as UK Mainland. For larger items to Channel Islands, please contact us before placing your order to confirm postage charges.
When should I pay for my order?
We ask that payment is made within 4 days of the order being placed, after which your order may be cancelled if we have not received any contact from you.
How long will it take for my order to be dispatched?
We aim to dispatch items within 1-2 working days of receiving payment via the shipping method chosen by you at checkout. In busy periods, this may extend to 3-4 working days after payment.
Can you hold onto my order?
No,unfortunatelywe cannot hold on to any orders. All of our orders must be dispatched once paid.
What are your customer service hours?
Our Dougie Mac eBay Team usually operates Monday to Saturday, 9am - 4pm. We aim to respond to all messages within 1-2 working days (but its usually much sooner).Please Note:over public holiday periods in the UK, ourresponsetime could be delayed.
Can I collect my item?
Yes, you are welcome to collect your order.Please contact us to arrange a suitable time for collection and to get details of our address.
What is your Returns Policy?
We accept returns from UK buyers started within 30 days of receiving the item. Once the item has been returned to us, you will be refunded. If you wish to return the item because you have changed your mind, you are responsible for paying the return postage cost. We are very sorry, but we are unable to accept returns from international buyers.
What is Gift Aid?
Dougie Mac participates in the Gift Aid scheme, which allows us to claim 25p of tax for every £1 of an items sale price if its donor was signed up to the scheme with our charity. This happens at no extra cost to the donor or the buyer. If an item is Gift Aided, it will be specified in the description of the listing.
